Shipping policy
Shipping Policy
At Vela Jewels we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Processing Time
- All orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed or shipped on weekends or public holidays
- You will receive a confirmation email with your tracking number once your order has shipped
Shipping Times
- Standard international shipping: 7–20 business days
- Shipping times may vary depending on your location and local customs processing
- Please note that delivery times are estimates and are not guaranteed
Tracking Your Order
- Once your order has shipped you will receive an email with your tracking number
- You can use your tracking number to follow your order every step of the way
- If your tracking number is not updating please allow 3–5 business days for the carrier to scan your package
Shipping Destinations
- We ship worldwide from our suppliers directly to your door
- International orders may be subject to customs fees or import duties depending on your country — these are the responsibility of the buyer
Lost or Delayed Orders
- If your order has not arrived within 30 business days please contact us at vela.jewels123@gmail.com
- We will investigate with the carrier and do everything we can to resolve the issue
Contact Us
For any shipping related questions reach out to us at vela.jewels123@gmail.com and we will get back to you within 24–48 hours.
Thank you for shopping with Vela Jewels — we appreciate your support.
